Customer Service Mastery
BECOME WHAT YOUR CUSTOMERS NEED.
Unlock the Power of World-Class Customer Service
The #1 most hated part of any purchasing experience is customer service.
CSRs rank in the bottom 2% for career happiness, which explains why the turnover rate in the industry is 160% above the national average.
89% of customers say that they make their purchasing decisions based on their customer service experience.
Is your customer service good enough to capture those customers?
With Customer Service Mastery, we will teach you:
- How To Create Consistency Among Your Team
- Critical Skills Needed For Every Situation
- The Analysis of Feedback and Making Improvements
Limited Time: Get Your Free eBook
Let's be real for a minute here - customer service can be... a horrible, difficult process.
You went into business to offer your ideas to the world and make money doing it, whether that is a product or a service.
No one starts a business with the intention of playing clean up with their customers, but it becomes part of the process very quickly.
Your offering makes sense to you, but to some customers, they act like they’ve never used a phone before, creating the necessity of customer service.
While helping customers understand the value of your offering is important, how do you find the time to answer every question, create a personalized experience, and find opportunities to grow the business?
Are you supposed to work 20 hours a day, seven days a week? Of course not. That is where customer service comes in.
Whether you are a business just starting out, or an established company that has been around the block, customers remain the same.
They have questions that need immediate answers, or something isn’t working right.
Its a never-ending circle of explaining the same thing to people, over and over again, that ultimately may have called the wrong company entirely.
In reality, we can’t stop the customers from having questions or problems, but we can prepare ourselves to be ready when they come.
After we start thinking like we need to simplify the process and find ways to optimize the customer service experience, we can begin to see the light at the end of the tunnel. Don’t get me wrong, we are just beginning the process, but we are on the right path. You’ve got the customers, and we’ve got the missing piece that allows you to create an amazing experience for them, no matter how far along they are in the process.
Forget about "learning on the job."
That is an outdated way of saying the training process could have been better. If everyone on the team could be trained using the same process, held to the same standards, and have the same resources to guarantee success, wouldn’t that simplify the workload while supercharging the results? We agree!
That’s why we created Customer Service Mastery.
Customer Service Mastery is the ultimate course designed to supercharge your customer service. Take your customer service from a necessary evil, to a high-conversion machine. This eight section course is perfect for business owners, managers, and customer service professionals eager to excel in today’s competitive market.
It’s time to end the frustration and give the customers what they want. They really aren’t asking for all that much, but we understand how hard delivering it to them can be.
Course Features
Comprehensive Learning Modules
- Empathy and Understanding: Dive deep into the psychology of empathy to truly understand and connect with customers.
- Perfecting Your Tone: Learn how to adjust your tone to fit any customer interaction for positive outcomes.
- Advanced Communication Skills: Master the art of clear and persuasive communication to prevent misunderstandings and build trust.
- Dealing with Difficult Customers: Gain techniques to handle even the most challenging interactions gracefully.
- Creative Problem Solving: Equip yourself with innovative solutions to common and uncommon problems.
- On-the-Fly Thinking: Develop the ability to think quickly and effectively in any situation.
- Handling Complaints: Learn strategic approaches to address and resolve complaints smoothly.
Real-Life Applications and Scenarios
- Experience interactive scenarios and role-playing exercises that prepare you for real-world challenges.
Expert Instructors
- Learn from the best — seasoned customer service professionals who bring valuable insights and proven strategies. These strategies have been implemented to scale numerous businesses over the $1 million per year mark.
- Get real insight on what works, and what doesn’t work based on other companies experiences.
Who Should Enroll?
Customer Service Mastery is ideal for anyone in a customer-facing role who wishes to improve their service skills, from new hires to seasoned managers. This course is also for small business owners who have to navigate customer service in a more personal, intimate setting.
This course is your step towards becoming a top-tier professional capable of handling any customer service-related challenge with poise and confidence.
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